SHIPPING POLICY
USPS shipping can take anywhere from 3 to 7 business days depending on your location.
If you would like faster shipping please select the appropriate shipping carrier and service at check out.
All orders placed late Friday or over the weekend do not get shipped out until the following Monday.
The shipping carriers go by business days and do not count weekends or the day of pickup.
All sales are final. If you have any questions or concerns with your order, email us at shopcupidsgarden.com
You will be responsible for paying for your own shipping costs if we allow you to return your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping items over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
WE ARE NOT RESPONSIBLE FOR LOST/ STOLEN MAIL.
Packages are mailed via USPS & a tracking number will be sent to the e-mail address you provided us during checkout.
Tracking may take up to 24-48 hours to update on the USPS website.
If your tracking says delivered, please contact USPS for more info.
If you input an incorrect address at checkout and your package has been sent out, you will need to contact USPS to change your address. If your package ends up getting sent back to us, you will be responsible for the additional shipping charges in order for us to resend your package.
If you have questions or concerns about delays in the shipping process, once the item is in the possession of the USPS, please contact USPS and inquire.
Once orders are shipped, we have no control over the process and cannot answer questions about delays, returned, lost, or missed sent packages. Tracking updates on the USPS website can take up to 48 hours once shipped.
We cannot guarantee there will be no delays with USPS. If your package is delayed, it is not the responsibility of Cupid’s Garden and we appreciate your patience in receiving your package.